Which technique is effective for resolving conflicts within a team?

Active listening and mediation are key techniques for resolving conflicts within a team because they promote open communication and foster understanding among team members. By actively listening, leaders and team members demonstrate that they value each person's perspective, which can help reveal underlying issues and needs. This technique involves not just hearing what others say, but also understanding their emotions and viewpoints, allowing for a collaborative atmosphere where solutions can be explored together.

Mediation adds an additional layer by involving a neutral party to facilitate discussion, ensuring that all voices are heard and encouraging respectful dialogue. This approach can help de-escalate tensions and guide the team towards finding common ground or compromises, ultimately improving team cohesion and productivity.

In contrast, the other techniques mentioned generally lead to unresolved issues and can exacerbate conflict, as they either minimize communication or impose authority without fostering collaboration.